Privacy Policy

Park N Play Design Co. Ltd. · Effective November 3, 2026.

The short version

• What we collect: what you give us (your name, organization, contact details and project details), plus what your browser tells us when you visit (pages viewed, device, approximate location, and the site or ad that sent you).
• Why: to answer you, quote and deliver your project, send our newsletter if you ask for it, keep our forms free of spam, and see which pages and ads work.
• Who we share it with: the service providers that run our website, CRM, email, analytics and advertising. They're named in section 6. We don't sell your information. Unless you click Reject, Google and Microsoft receive your form contact details in hashed form, to measure our advertising (section 6). If you came from one of their ads, our CRM may also tell them when your inquiry moves forward (section 6).
• Your choice: analytics and advertising tools start when you arrive, unless you click Reject. Reject turns them off straight away. Visitors from Quebec, and from outside Canada, start with them off.
• The main risk: most of our providers store information in the United States. There, that country's authorities can access it under its laws.
• Questions or requests: contact our Privacy Officer at privacy@parknplaydesign.com.

1. Who we are and how to reach us

Park N Play Design Co. Ltd. ("Park N Play Design", "we", "us") designs, supplies and installs playgrounds, splash parks, fitness parks and custom amenities. Our head office is in Rocky View County, Alberta.

Our Privacy Officer is responsible for how we handle personal information. Contact them about:

• this policy;
• a request about your information;
• how our service providers outside Canada handle your information.

• Privacy Officer: Carter Clark, Marketing Director
• Email: privacy@parknplaydesign.com
• Phone: (403) 208-0521 · toll-free (866) 551-8188
• Mail: Privacy Officer, Park N Play Design Co. Ltd., #20, 10 Wrangler Place S.E., Rocky View County, AB T1X 0L7

This policy covers:

• parknplaydesign.com;
• our emails;
• information you give us by phone, in meetings or at events.

2. What we collect

Information you give us

• Contact details: name, organization, role, email, phone, city, province and postal code.
• Project details: what you're planning, your site, timeline, budget and funding. This is whatever you tell us in a form, email, call or meeting, or at a trade show.
• Your choices: whether you subscribed to our newsletter, and the consent you gave on a form, with its date and wording.
• Survey answers: if you're a customer, your answers to the short survey we email after your project: your score, your comments, and whether you'd like a call back or a case study.
• Turnover kit requests: the recipient's name, phone number and shipping address, and the project name, when you ask us to ship your project's turnover kit.
• If you buy from us: what we need to quote, contract, deliver, install and support your project. This includes billing and site contacts, delivery and installation addresses, purchase orders, contracts, invoices and payment records, and inspection and warranty records.
• Meetings and chat: if you book a meeting through one of our scheduling links, the details you enter. If you use the chat on our website, we keep what you type and link it to your contact record. Replies may come from an automated assistant. Some meetings are transcribed by an AI note-taker so we have accurate notes. We tell you at the start, and you can ask us not to.

We don't take payments on our website. Please don't send us sensitive information we haven't asked for, such as health information.

Information collected when you visit our site

• Your IP address, device and browser.
• Your approximate location, based on your IP address.
• The pages you view, and the site, search or ad that sent you.
• Our own cookies and browser storage record how you first found us (source, campaign and landing page), how many times you've visited, and your device type. When you send a form, these details go with it. If you've clicked Reject, only how you reached us on that visit goes with it.
• Ad click IDs: if you clicked a Google or Microsoft ad, that ad's click ID goes with your form too, unless you've clicked Reject.
• Session recording: Microsoft Clarity records how our pages are used, including clicks, scrolling and mouse movement, so we can find and fix problems. It hides anything you type into a form.

Information collected from our emails

• Whether you open our emails and which links you click. Our email platform records this with a small image in the email and tracked links.
• If you click a link in one of our emails and haven't clicked Reject on our website, HubSpot connects that visit to your contact record.

3. Why we use it

• To answer your inquiry or chat question, send the guide or catalogue you asked for, and enter you in a trade-show giveaway you sign up for.
• To pass you to the representative for your area, by province and postal code.
• To prepare designs and quotes, and to deliver, install, inspect and support your project.
• To ask how your project went, call you back about any problem you raise, ship your turnover kit, and improve our work. If you score us 8 or more, we invite you to leave a public Google review. That's your choice, and Google's privacy policy applies to it.
• To send our newsletter and other marketing email when the law allows (section 8).
• To see which emails are useful, and stop sending marketing email to people who don't engage with it.
• To understand how our site is used, and fix problems.
• To measure our advertising, and to show our ads to people who have visited our site or already know us.
• To protect our forms and ads from spam and click fraud.
• To meet legal, accounting and contract obligations.

We don't use your information for anything else unless you agree, or the law requires or allows it.

4. Cookies, tracking and your choices

Our site uses an opt-out model. Here is what happens.

When you arrive, these start before you choose anything:

• Google Analytics and Google Ads;
• Microsoft Advertising and Microsoft Clarity;
• the Meta Pixel;
• HubSpot's tracking code;
• our own first-visit tracking (cookies and browser storage).
• Google Ads and Google Analytics may add your browser to lists of visitors, so we can show you our ads later. Reject stops this.

The banner tells you this. Accept and Reject carry equal weight, with Preferences beside them.

If you click Reject:

• Microsoft Advertising, Clarity, the Meta Pixel, HubSpot's tracking and our own first-visit tracking stop straight away.
• They stay off on later visits in that browser.
• Forms you send carry only how you reached us on that visit, such as the link or ad you clicked. It stays in our CRM. Our website doesn't send it to an advertising platform; section 6 explains the updates our CRM sends when an inquiry moves forward.
• Our website stops sharing your form details with Google and Microsoft (section 6).
• ClickPatrol's script on our pages, which screens our ad clicks for fraud, stops.
• Google's tags switch to a mode that sends limited signals without cookies.

Some things run whatever you choose, because the site needs them:

• our consent tool, which remembers your choice;
• Google reCAPTCHA, which protects our forms from spam, and Cloudflare Turnstile, which our website platform uses to screen out bots;
• ClickPatrol's check on our Google ad clicks. When you click one of our Google ads, the click passes through ClickPatrol on its way to our site, before our banner appears. ClickPatrol receives the ad's click ID, the search term, your approximate location, your IP address and your browser, and uses them to screen out fraudulent clicks;
• the hosting and content-delivery services that serve our pages.

Preferences lets you turn analytics and advertising on or off by category. The Preferences button stays on screen, so you can change your mind at any time.

Visitors from Quebec, and from outside Canada, start with analytics and advertising turned off, until they choose Accept.

You can also block or delete cookies in your browser. If you clear them, the banner will ask you again.

For a full list of the cookies and similar technologies we use, see our cookie declaration.

5. Consent, and how to withdraw it

• When you send a form, you agree to us using your information to respond to your inquiry and follow up by email about it, as the form explains.
• Our newsletter and other marketing emails have their own box, which is never ticked for you.
• You can withdraw consent at any time:
  • cookies and tracking: use Reject or Preferences;
  • email: use the unsubscribe link in any of our emails;
  • anything else: contact our Privacy Officer.
• We'll tell you if withdrawing changes what we can do. For example, we can't send a quote without a way to reach you.
• We may need to keep some records for legal or contract reasons.

6. Who we share it with

We don't sell personal information. We share it with service providers who work for us, and only for the purposes in section 3:

We also share what's needed with:

• partners who help deliver your project: equipment manufacturers, freight carriers, installation subcontractors and playground safety inspectors;
• authorities, when the law requires or allows it.

Advertising platforms. Unless you've clicked Reject, when you send a form on our website we may share the email address and phone number from it with Google and Microsoft in hashed (scrambled) form. They match it to their own accounts to tell us whether one of our ads led to your inquiry, so we can measure and improve our advertising. Google says it uses this data only to provide that service to us.

If you reached us from a Google or Microsoft ad, our CRM may also tell that platform when your inquiry moves forward, for example when it becomes a project. To match it to the ad, it sends the ad's click ID and your contact details in hashed form: email address, phone number and, for Google, your mailing address; Microsoft also receives your IP address and browser type. These updates come from our CRM, not our website, so the Reject button doesn't reach them. To stop them, contact our Privacy Officer.

We may also upload hashed contact details of our leads and customers from our CRM to Google and Microsoft, which match them to their own accounts so we can show our ads to them and adjust our bids. To opt out, contact our Privacy Officer.

We don't send form answers to Meta or any other advertising platform.

7. Information stored or processed outside Canada

• Many of the providers in section 6 store or process information outside Canada, mainly in the United States. Some also process it in the European Union, Asia, Australia and other countries. Section 6 names each provider's locations.
• They do so only for the purposes listed beside their names.
• While your information is outside Canada, that country's laws apply to it. Its courts, law enforcement and national security authorities may be able to access it.

You can ask our Privacy Officer for written information about our policies and practices for service providers outside Canada. The Privacy Officer also answers questions about how those providers collect, use, disclose or store your information.

8. Email

• Newsletter. We send our monthly newsletter, Park Talk, only if you tick the box to subscribe.
• What every email carries. Every commercial email from us includes our name, our mailing address, a way to contact us, and an unsubscribe link. Unsubscribing takes effect within 10 business days.
• Without a subscription. Canada's anti-spam law still lets us email you in some cases, and we do:
  • for six months after you ask us about a product or project, or request a quote;
  • while you have a contract with us, and for two years after you buy from us or the contract ends;
  • about your work, if you gave us your business card or publish your work email without saying you don't want messages.
• No consent needed. Some emails don't need your consent: a quote you asked for, messages that confirm or deliver something you bought, and warranty, recall or safety information about it.
• Trade shows. From November 2026, our trade-show forms ask before adding you to our marketing emails (news, project ideas and event invitations), with a box that's never ticked for you.

9. Your rights

You can ask us:

• what personal information we hold about you, how we've used it, and who we've disclosed it to;
• to correct information that's wrong or incomplete;
• to stop using your information for a purpose you consented to.

Send your request to our Privacy Officer.

• We may ask you to confirm your identity.
• We'll respond within 30 days. If we need longer, we'll tell you within those 30 days why, when to expect an answer, and that you can complain to a privacy commissioner about the delay.
• There's no charge.
• If we can't give you some information, we'll explain why, as far as the law allows, and tell you how to complain.

10. How long we keep it

We keep personal information only as long as we need it for the purposes above or to meet legal requirements.

When we no longer need it, we delete it or make it anonymous.

11. How we protect it

• Our website uses an encrypted connection (HTTPS).
• Access to our CRM is limited to staff who need it, our CRM and company email require two-step sign-in, and our providers are bound by contract to protect your information.

No system is perfectly secure, so we also keep a process for responding to breaches.

12. If there's a breach

A breach of your personal information may create a real risk of significant harm to you. If it does, we'll:

• tell you directly, as soon as we can;
• explain what happened and what you can do;
• report it to the privacy commissioners, as the law requires.

13. Children

Our website and services are for organizations and adults. We don't knowingly collect personal information from children through our website. If you think a child has sent us information, contact our Privacy Officer and we'll delete it.

We photograph completed projects for our website and marketing, usually with no identifiable people. When a photo shows people who can be identified, including children, we get a signed release first. If a photo we've published shows your child and you'd like it removed, contact our Privacy Officer and we'll take it down.

14. Questions and complaints

Contact our Privacy Officer first. We'll respond within 30 days.

If you're not satisfied, you can complain to the privacy commissioner for where you are:

• Alberta: Office of the Information and Privacy Commissioner of Alberta · oipc.ab.ca · 1-888-878-4044 · 410-9925 109 Street NW, Edmonton, AB T5K 2J8
• British Columbia: Office of the Information and Privacy Commissioner for British Columbia · oipc.bc.ca · 250-387-5629 · PO Box 9038, Stn. Prov. Govt., Victoria, BC V8W 9A4
• Elsewhere in Canada: Office of the Privacy Commissioner of Canada · priv.gc.ca · 1-800-282-1376 · 30 Victoria Street, Gatineau, QC K1A 1H3

15. Changes to this policy

We'll post any change here, with a new effective date. If a change affects how we use information you've already given us, we'll tell you before it applies. Where the law requires it, we'll ask for your consent.

Effective date: November 3, 2026.